06-29-2021 11:47 AM
06-29-2021 12:56 PM
Few things are more frustrating than computer updating issues, and I’m sorry to hear that you went through these issues with your Surface, and ended up losing the comped copy of Office that you had on it.
Please know that as part of any repair process, the customer is responsible for making sure that all data is backed up and in the event that a program needs to be deleted, that they have the necessary access to re-install that program. While I’m sure this is what you want to hear, but that would mean that we would be unable to provide a copy of MS Office to replace a copy that you received free as part of a former job, and were not provided product keys to access it. Our only recommendation would be to contact your former employer to see if they would be willing to provide it again.
My apologies for any disappointment that this may cause you.
06-29-2021 01:23 PM