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Posts: 1
Registered: ‎11-22-2022

Geek Squad Support - worst experience at call center support.

Hello GS Team,


Today on 22nd Nov 2022 I tried to reach out to Geed Sqad Customer service at least 4 times. After sharing all the required information, the agent put me on HOLD, and my call disconnected.


Last call with call center agent Andrew I have logged the complaint for that. When we started a discussion on the actual issue again call got disconnected.


I am struggling with my appliance issue and bought the extended warranty. now trying to reach out to the call center agents in different ways but does not work.


My job does not allow me to spare time and make calls to the call center. Every agent has my personal information but did not get a call back from any of the 4 agents.







Posts: 1,046
Topics: 57
Kudos: 136
Solutions: 60
Registered: ‎07-23-2018

Re: Geek Squad Support - worst experience at call center support.

Hello, shahkunalj, 

Thank you for visiting our online community. When our customers need support, our teams should be doing all they can to provide the most efficient assistance. If several calls have been disconnected, I understand why you’d be requesting urgent support, especially considering this involves an appliance. I’d love to see if I may have any resources available to help. 

Please, send a Private Message with more information on what’s going on. For verification purposes, please also include your full name, email address, and telephone number. To send a Private Message, simply select the darker blue icon, which is located across from my signature. My shift is coming to an end shortly. If you do not receive an immediate response, I will be available to work with you again tomorrow.  


Sarah|Social Media Specialist | Best Buy® Corporate
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