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New Member
Posts: 2
Registered: ‎05-17-2019

Geek Squad Sucks

First, I had to make an appointment to get an issue with my microsoft surface pro. Fine. Did that. They confirmed the issue but not after attempting to upsell me on their services, which I declined.


3 days later, after I scheduled an appointment to pick my surface pro up, I did and it was working fine. The issue was that the OS was corrupt and it was booting up with a black screen. Fine, I take it home and the next day, I am planning on rebuilding it EXCEPT, that the PC boots up with BLACK SCREEN. PROBLEM NOT FIXED.


Geed Squad hides behind their appointment and scheduling system for any issues or complains. I do not recommend use of Geek Squad as they are unreliable at best and incompetent at worst.


All I want now is a complete refund but they don't answer the phone and the online support? It's not there either. Best Buy will most likely go out of business with this level of customer support.



Posts: 3,730
Topics: 70
Kudos: 215
Solutions: 183
Registered: ‎08-21-2017

Re: Geek Squad Sucks

Hi there,TokuShima,


Thank you for taking the time to visit our community forums and letting us know about your experience with the Geek Squad. We work hard to provide expert service every day so I'm sorry to hear that they have been unable to fix your computer so far. I can certainly understand how frustrating it would be to continue to have these problems. While my team is not typically able to provide a refund for these services I would be glad to take a deeper look in to this. Can you please send me a private message with some more information? I will need to confirm your:


Full name

Email address

Phone number

Service order number (if available)


To send a private message please click the button at the bottom of my post across from my name. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-17-2019

Re: Geek Squad Sucks

I got through to Geek Squad. They are giving me my refund without any hassle. Please update this listing. They finally came through with no issues.