10-01-2021 06:36 PM
10-04-2021 05:13 PM
Thank you for visiting our online community. There are few things more annoying than a loud appliance, so I understand why you’d want to have this remedied, as soon as possible. While the manufacturer is often involved during the period they cover the appliance, if the Warranty had expired, having Geek Squad Protection (GSP) should provide some peace of mind. Based on your description of events, this was not as smooth of a process as we would have expected, and I sincerely appreciate you sharing your feedback.
Under GSP, there are certain processes that must be followed, including how and where replacement parts are sourced. In some cases, a replacement or fulfillment of the GSP may be the outcome. It sounds like that was the ultimate determination, although I understand that was not what you may have hoped for. Best Buy does take great pride in responsibly recycling appliances and electronics. Please be assured, that will be no different when your old dryer is removed.
If you are interested in having your feedback formally documented, I invite you to please send a Private Message. We are extremely interested in the feedback we receive from our customers, as we are continuously evolving, in effort to provide the best possible service. To send a Private Message, simply select the darker blue icon, which is located across from my signature.