02-06-2021 06:26 PM
i was scheduled to have a Geek Squad® reservation at Store 204 for today between 2:40-3PM. had setup the appointment this past Wednesday. arrived to the appointment informed the representitive of the issue as was stated in the notes of the appointment:
"need a battery replacement for my IPhone 6 S. it currently states that it needs to charge and it has been charging all day. spoke with Apple Support and they stated that it was about time to have it replaced."
after taking a look at the phone the representive then informed me that they could not assist me for they do not have any replacement batteries in stock for it was obsolete as well as the IPhone 7 being the next on the list. due to this they have stopped recieving stock of replacement batteries. their solution to this was to have me call other locations to see what stock they had for the replacement batteries and informed me that they wouldn't be able to provide a specific quanity. if that was the case, why was i not notified prior to driving to the location just to be notified that they could not assist and be turned away to find the service else where at another location?an email stating this would have sufficed enough than driving to the location just be turned away. if that is the case, then way does the company website still state that battery repacements can be done for the IPhone 6S devices if they are no longer being supported?
02-08-2021 01:01 PM
Thank you for taking the time to reach out to us about your recent in store repair appointment. I've had to have a battery replacement before, and I know how frustrating it can be when your phone does not hold a charge. I thank you for choosing Best Buy for your repair/replacement needs, however, this does not sound like the service that we strive for.
I'm sorry to hear that you arrived at your appointment only to be told that we could not assist. It sounds like you were told to phone other locations to find a replacement battery. Did this result in locating a replacement? If not, please let me know if there is anything that I can do to help. You may send us a private message with your full name, phone number, and order number and I can take a closer look.
02-15-2021 07:33 AM
no need to worry, took my business else where and it was resolved in the same day with no issues or excuses. now i know better to waste time with battery replacement for devices that are prompted to being handled on the company site. thankyou kindly for the response it is a much better interaction than the one in store.
02-16-2021 08:53 AM
Thanks for getting back to us, PicassoJrthe3rd.
This certainly doesn't sound like the kind of service we pride ourselves on, and I'd like to take a closer look into this to see if I can help, as well as document this feedback. So that I can get started, please send us a private message with your full name, email, and phone number.