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New Member
Posts: 2
Registered: ‎03-19-2021

Geek Squad Repair

Geek squad in home repair is terrible. I had a appointment scheduled for 3/19/21. Unfortunately they sent the technician to the wrong address in a different county. When I made the appointment the agent on the phone verified my home address and information. So I was told that I had to call and figure out what happened. When I called and spent 2 hours on the phone with geek squad. They said all they could do is set up another appointment. The appointment  was set for today (3/30/21). I get an email confirmation and text message that verifies my correct address, date and time frame. I even called yesterday (3/29/21) to verify they had all the correct information. To my surprise they sent the technician to the wrong address again. So again I have to call back and all they say all they can do  is schedule me another appointment. Now I have to wait until 4/9/21. I am highly frustrated at this point because I have been without a washer and dryer since I called on 3/7/21. I will never buy a geek squad protection for plan again. I've already missed 2 days of work and now I have to take a third day off. 

Posts: 193
Topics: 8
Kudos: 32
Solutions: 0
Registered: ‎02-08-2019

Re: Geek Squad Repair

Hello, Vheredia!

 

Thank you for joining out community here on the Best Buy Forums. As the person who does the laundry for my household, I can understand wanting to have your washer and dryer up and running ASAP. Since posting, have you received the help that you need with the repair? If not, I am happy to learn more and to see how I may be able to assist. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-19-2021

Re: Geek Squad Repair

Hello, No I haven’t. They told me all they could do was schedule another appointment. So I have to wait another 10 day and hope the technician gets sent to the correct address. Every time I call I get a different excuse. The only response I get is make another appointment and wait.
Posts: 193
Topics: 8
Kudos: 32
Solutions: 0
Registered: ‎02-08-2019

Re: Geek Squad Repair

Gotcha!

 

Is this something that you would like me to check in on for you? If so, please send a private message with your full name, phone number, and email address. You should be able to do this by clicking the blue button near my signature. 

 

Best,

 

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!