09-21-2021 05:34 PM
The dryer repair started of well. I scheduled an appointment, a techinican came out, diagnosed the problem and ordered the part. Upon delivery of the part, I was told to schedule and appointment to have the part installed. That appointment was made via telephone yesterday 9/20 for today 9/21 between 12p.m. and 5p.m.. Needless to say no one showed up due to an incorrect phone number. It took me 3 calls and approximately an hour to figure out what happened. The first attempt ended in a disconnection after an amazingly long hold time! The 2nd attempt ended when the in rep told me there was no appointment scheduled for today and finally the THIRD attempt had a resolution where my contact information was updated and another appointment scheduled for a week away. This really sucks! I took off work for this and now I have to be inconvenienced an additional week. Remind me not to use this service again. The customer service is absolutely horrible and the hold times are outrageous.
09-21-2021 05:40 PM
Hi there, evadeeva,
Welcome to our community forums. Having had a dryer stop working in the past, I know how big of an impact it has on daily life. I know if I were in your shoes I would want to get this repair completed as quickly as possible. I appreciate you taking the time to provide your feedback about this experience so we can continue to improve our customer service in the experience.
Is there anything I can do to assist you at this time? Please let me know, I would be happy to help as much as I can.
09-21-2021 05:44 PM
Are you able to compensate me for my time or get a technician out here tomorrow to install the new motor? If either aren't an option, I'm afraid there is nothing you can do at this point. Is the extended warranty eligible for cancellation? If so I'd like a refund for any of the unused warranty.
09-21-2021 05:52 PM
Hi there, Eva,
In general, our agents schedule appointments as soon as possible. Based on your description, it sounds like this appointment next week is the earliest available option. While Best Buy does not provide compensation for time, I'd be glad to double check that there are no earlier appointments.
I will need some additional information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. If you'd prefer to cancel your Geek Squad Protection plan, you can give us a call at (800) 433-577 and speak to one of our phone agents for assistance with this.
09-28-2021 11:31 AM
This is ridiculous at this point. The repair appointment was rescheduled for 8-12 today, it's 12:33pm. no email, no phone call. This is absurd at this point. Can someone replace the motor in my dryer today PLEASE!!!!
09-28-2021 04:54 PM
Good afternoon, evadeeva,
Thank you for taking the time to visit us again here on our community forums and providing an update on the status of this repair. I'm disappointed to hear that you haven't been contacted regarding your appointment today and would be glad to see how I can assist you at this time.
Since it's been some time since we've heard from you, I will need to confirm some information again. Can you please send me a private message that includes your:
As a reminder, you can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.