01-09-2019 09:17 PM
01-10-2019 01:07 PM
Welcome to our forums. As a student myself, I know how important it is to have access to my computer and files on a regular basis to complete assignments and study for upcoming exams as my busy schedule allows it. I can understand your frustration after waiting quite some time and not seeing the desired updates with your repair status.
Please know Geek Squad cannot guarantee a completion date for repairs as all products dropped off at a local store are entered into a queue for service on a first-come, first-serve basis. That means if ten devices were awaiting repairs when you dropped your laptop off, it would be added to the bottom of the queue and thus be the eleventh device to be serviced. I apologize if there was any backlog that prevented us from servicing your device as quickly as you expected.
While I can’t guarantee anything, I’d be happy to take a peek at your service order and make sure things are moving along properly. In order for me to do so, I’ll need a few pieces of information from you first. When you can, please send me a private message that includes the following:
To send me a private message, just click on the blue button in my signature below labeled “Private Message”.
I look forward to hearing from you.
|Sam|Retired Social Media Specialist | Best Buy® Corporate|
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