02-05-2019 07:24 PM
02-06-2019 03:01 PM
Welcome to the Best Buy forum and thank you for taking the time to reach out to us here to tell us about your recent experience with your Geek Squad repair appointment for your Samsung fridge. I’ve had issues with my fridge, too, so understand how frustrating a buggy fridge can be even without needing to make another appointment.
Though I cannot change what has gone before, have you already gone ahead and set up another appointment for an agent to come out for a diagnostic? Please let me know if there is something in particular that I can assist with here. Beyond that, I would like to record your feedback about this repair appointment experience. I’ll be sending you a message shortly to ask for some additional details. You should be able to view that message by logging into the forum and selecting the envelope icon from the upper right-hand corner of the screen.
02-07-2019 12:25 PM
I’m very glad to hear that you have an appointment scheduled for today with one of our service providers. Please do let me know how it goes!
02-07-2019 05:43 PM
02-08-2019 01:39 PM
Hey there, Songstress61,
While it sounds like it didn’t go as smoothly as we would like, I’m very happy to hear your report that your fridge repair ended in success yesterday. As we had previously discussed, I’ll be sure to record your comments here as we can use customer insights in our continuous effort to improve our services. Please know that if anything else comes up that I can assist with, that you are more than welcome to reach out again.