Add Product

Search Results:

New Member
Posts: 1
Registered: ‎02-20-2023

Geek Squad Protection on Casio Piano

I purchased 4yr geek squad standard protection on a Casio piano keyboard I got my daughter for xmas. Today, my son flooded the upstairs bathroom and water leaked through to the room downstairs and the piano took on so much water. I didn't try to turn it on or anything, I put it next to the dehumidifier and will leave it like that for a while so it dries out. But I think it's probably ruined. If its dried out and I just say it stopped working, and they don't see water inside will they replace it?

Posts: 160
Topics: 0
Kudos: 16
Solutions: 9
Registered: ‎12-07-2021

Re: Geek Squad Protection on Casio Piano

Hello, Zipple,


Thank you for reaching out to us here on the Best Buy Forums, and sharing your experience here. I understand how I would feel in your situation, and after you have assessed the item is unable to function, I would recommend bringing it into the store were they would be able see what is possible to assist in this. In most cases, only a protection plan with Accidental Damage from Handling would cover any water damage, and most devices have an indicator on them to show if an item has taken any water damage. If you do have any additional questions or concerns, please don't hesitate to reach out to me in a private message with your full name, phone number, and email, so I may be able to look into what coverage you have on your purchase. You can send a private message to me by using the blue private message button to the right of my name below. 



Brandon|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or