05-12-2019 11:20 PM
05-13-2019 01:30 AM
Since the computer was sent to Toronto, does that mean that your situation originated in a Canadian Best Buy location? If so, you will want to reach out via BestBuy.ca, the team here only has access to US retail locations.
05-13-2019 11:14 AM
Hi there, V4,
Thanks for connecting with us on our forums! Sorry to hear you're experiencing these laptop issues. I can totally understand why those emails would be worrying. Regardless of circumstance, I would heavily recommend changing your account passwords if you believe someone may have accessed your accounts.
jdogg836 had a great point. Our team primarily works with our USA stores and customers. If this was a Best Buy Canada purchase, I would recommend reaching out to our Best Buy Canada partners via the Contact Us options listed on our BestBuy.ca site, as they will be best able to assist you with your questions/concerns. If this was a Best Buy USA purchase, please feel free to send us a Private Message with more information!