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New Member
Posts: 1
Registered: ‎02-26-2021

Geek Squad Open Box Warranty/Assistance?

I got a used Geek Squad Open Box Certified laptop a few months ago. My laptop has recently started turning yellowish in the corners and along the top when the screen is black. I assume this is from some sort of pressure but I don't know much about computers. As far as I can tell Best Buy will not help me fix this free of charge correct? There is no warranty that comes with the Open Box certified products? I am just so worried that this discoloration will spread so I am not sure what to do.

Valued Contributor
Posts: 2,204
Registered: ‎02-07-2011

Re: Geek Squad Open Box Warranty/Assistance?

Make an appointment so they can look at it. Open box laptops have a warranty. It would just depend on if they consider it a defect or physical damage.
Posts: 1,404
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Registered: ‎11-23-2018

Re: Geek Squad Open Box Warranty/Assistance?

Hi, EmilyG!

 

Thanks for joining our online community and posting for support. I can imagine this kind of screen issue with your laptop to be concerning. As someone who relies on their device daily, I'm sure you'd like this addressed sooner than later and fixed!

 

Were you able to make an appointment with Geek Squad at your local store, as nckhammond mentioned? You can do so online here.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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