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New Member
Posts: 2
Registered: ‎07-10-2021

Geek Squad Negligence

We bought a TV in December 2020 and started having problems with it in January 2021. Six months and 3 parts later, we're still having the same issue. I took off work so a Geek Squad member could stop by and "fix" the problem, unfortunately, my 4th appointment got canceled because they didn't have the part. He assured me that he'll reach out to inform me of the status...2 weeks go by I leave a voice mail. He calls me back the next day to inform me that his manger will not approve the return status without "convincing". So we're at 3 weeks now, no TV, lost wages, and false pretexts. What is the point of the protection plan? I'm amazed how much money, man-hours, and rapport Best Buy is willing to waste before they approve my return and give me my money I can just BUY a NEW TV from them. I'm the one losing money.

Trusted Contributor
Posts: 2,783
Registered: ‎02-07-2011

Re: Geek Squad Negligence

They can only do what the manufacturer authorized until the manufacturers warranty expires. Some manufacturers want parts thrown at it until the end of time, others authorize a replacement right away.
New Member
Posts: 2
Registered: ‎07-10-2021

Re: Geek Squad Negligence

I appreciate the insight. You gave me more information on the situation than the actual member.
Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Geek Squad Negligence

Hello, starkam30!


Thank you for joining our community here on the Best Buy Forums. I have personally been watching my TV more than I care to admit lately, so I can understand wanting to have your TV repaired ASAP. I am happy to look into this further!


To start, please send a private message with your full name, phone number, and email address. You should be able to do this by clicking the blue button near my signature. 



Jenni|Social Media Specialist | Best Buy® Corporate
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