Best Buy Repair Support

[mmccormick]

Geek Squad (at the Bel Air, MD Best Buy @1:30pm) refused to offer any solutions for our laptop even after my grandmother confirmed she pays for tech support. All we needed was to update the driver so she could connect to her bluetooth printer and they said we needed to call the 1-800 number. We came from out of state just to help her as she just recovered from chemo. They wouldn’t allow us to drop the computer off, check her account, or even book an appointment. This poor customer service and lack of actual capabilities is the reason we will not be renewing her yearly tech support subscription.

[Wesley-BBY Social Media Specialist]

Hello there, mmcccormick.
 

Welcome to our Community Forums! With every interaction we endeavor to offer world-class customer service. All the more so when a customer has paid for a particular service. So, it saddens us to hear that we’ve missed the mark and not able to provide the assistance needed for your family member. This was not the type of experience we anticipated you’d face, and policies should always be presented in a manner to help customers.
 

Because protecting the privacy of our customers is at the forefront of our priorities, it is imperative that we adhere to our Privacy Policy detailing our reasoning for being in direct communication with the purchaser of a product so we can verify account information and discuss details of a transaction. We are quite stringent when it comes to engagement with customers through social media. Yet these are applicable when it comes to store transactions and services.
 

May we recommend utilization of the Triage section of our website? There you can schedule the appointment for service, and also char with a Geek Squad Agent to discuss any additional concerns.

We apologize for not being able to provide you with the assistance that you need, but hope the recommendation above may be of some benefit. Please let us know if we can further assist you.