09-10-2021 12:56 PM
09-13-2021 06:16 PM
Hello there, mmcccormick.
Welcome to our Community Forums! With every interaction we endeavor to offer world-class customer service. All the more so when a customer has paid for a particular service. So, it saddens us to hear that we’ve missed the mark and not able to provide the assistance needed for your family member. This was not the type of experience we anticipated you’d face, and policies should always be presented in a manner to help customers.
May we recommend utilization of the Triage section of our website? There you can schedule the appointment for service, and also char with a Geek Squad Agent to discuss any additional concerns.
We apologize for not being able to provide you with the assistance that you need, but hope the recommendation above may be of some benefit. Please let us know if we can further assist you.