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New Member
Posts: 2
Registered: ‎05-04-2021

Geek Squad Failure

I  cannot begin to tell you how frustrated I am with Best buy and Geek squad. I purchaed a Dell laptop 13.4" 2in 1, 32 GB RAM and 1 TB solid state drive for $1699, a hefty price. Right of the bat it did not work with multiple blue screen death failures. I brought it to the store for repair and they said it needed to be sent out for replacement of the motherboard. Once  it was done what came back to us was a laptop with 8 GB of RAM and 256 GB hard drive. I have been trying for the last moth to get this resolved with no resolution. First I was told to bring it to the store and speak to the geek squad manager. Tihis was brought in by my adult child for whom I bought the computer and they were told that it was not their fault and pretty much accused us of downgrading the computer. Seriously. Then I called their geek squad again 4 times and each time being told that they would have a supervisor call back to resolve  the issue. I have never received a call back. Today I called again and went through the whole issue again and requesting to talk to a supervisor now. I was transferred 2 more times and not to a supervisor and then again placed on hold for a supervisor and then the call was dropped. I WILL NEVER BUY ANOTHER COMUTER FROM BEST BUY AGAIN. What utter crap this is. So annoyed at how this has all transpired. Feel free to contact me to resolve this.

Susanne

Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Geek Squad Failure

Hello, Susanne,

 

Thank you for joining our online community and posting for support. As someone who relies on their laptop every day, I know how important it is to have this kind of device function as expected. I hate to hear about the experience you had with the repair of your laptop and the lack of support you received afterwards. I'd like the chance to look into this now and see how I can help.

 

To start, please send me a private message including your full name, email, phone number, and service order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-04-2021

Re: Geek Squad Failure

I went to the Best Buy in Salem and they finally resolved the issue. 

Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Geek Squad Failure

I'm so glad to hear that!

 

If you ever need support again in the future feel free to reach back out here on the forum. We're always happy to do what we can to help. 

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!