08-09-2021 08:29 PM
08-09-2021 10:17 PM
08-10-2021 12:33 PM
Thank you for taking the time to reach out to us here on our community forums. As a student who relies on a computer, I know that any sort of problems have a major impact so I can understand your frustration to see this original issue still persisting.
Based on your message, it sounds like this laptop has previously been sent to our service center. Is that correct? Generally, your local Geek Squad would be able to best advise you on what options are available moving forward. Are there any questions or concerns I can assist you with? Please let me know, I would be happy to see how I can best assist you.