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New Member
Posts: 2
Registered: ‎06-13-2021

Geek Squad Destroyed My iPhone and They Don't Care!!

Brought my iphone in for a battery replacement and the store killed it. They said that it will not turn on after they replaced the battery. They offered no explanation, no loaner, and could not even get my old sim card back.  We use this phone and # for a heart machine every evening.  We have a loaner phone but no sim card now.  You have an entire full of cellphones and they could not figure out how to help us.

 

Need help Best Buy!!

Posts: 4,953
Topics: 53
Kudos: 373
Solutions: 302
Registered: ‎11-29-2016

Re: Geek Squad Destroyed My iPhone and They Don't Care!!

Good afternoon, christs34,

 

Welcome to our forums, and thank you for sharing your experience with us.  Regardless of the item, we hope our customers will have a positive experience with whichever device they entrust our Geek Squad to service, so it’s disappointing to hear your iPhone service didn’t go as smoothly as we would have hoped.

 

During your visit to the store, or after the service was completed, did you get a chance to speak with any members of store leadership regarding this iPhone?

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-13-2021

Re: Geek Squad Destroyed My iPhone and They Don't Care!!

I've been waiting all morning for someone to call me back.

Posts: 4,953
Topics: 53
Kudos: 373
Solutions: 302
Registered: ‎11-29-2016

Re: Geek Squad Destroyed My iPhone and They Don't Care!!

Thank you for following up, christs34,

 

I’d like to take a closer look into this service order further, and offer any additional assistance I can, however, I’ll need some additional information from you in order to do so.  For me to do so, I’ll ask that you send me a private message using the blue “Private Message” button in my signature with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your service order number

 

As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!