06-13-2021 08:24 PM
Brought my iphone in for a battery replacement and the store killed it. They said that it will not turn on after they replaced the battery. They offered no explanation, no loaner, and could not even get my old sim card back. We use this phone and # for a heart machine every evening. We have a loaner phone but no sim card now. You have an entire full of cellphones and they could not figure out how to help us.
Need help Best Buy!!
06-14-2021 11:48 AM
Good afternoon, christs34,
Welcome to our forums, and thank you for sharing your experience with us. Regardless of the item, we hope our customers will have a positive experience with whichever device they entrust our Geek Squad to service, so it’s disappointing to hear your iPhone service didn’t go as smoothly as we would have hoped.
During your visit to the store, or after the service was completed, did you get a chance to speak with any members of store leadership regarding this iPhone?
Looking forward to hearing from you,
06-14-2021 12:27 PM
Thank you for following up, christs34,
I’d like to take a closer look into this service order further, and offer any additional assistance I can, however, I’ll need some additional information from you in order to do so. For me to do so, I’ll ask that you send me a private message using the blue “Private Message” button in my signature with the following information:
As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,