12-26-2020 10:09 PM
On 08/31/2020, I purchased a Canon Rebel outfit from the San Francisco store (#187). Your sales rep also SOLD me a 2 year Geek Squad "coverage plan". I spent a total of $731.61. When a lens cease to function (auto-focus), I made an appointment for them to take a look at it. Several days later I there for my appointment only to discover that the plan sold was not "valid". To make matters worse - your staff tell me to bring it back and "they'll make it right". Make what right? I paid $99.99 for something that isn't any good and the solution at the store level is to what? Your sales rep seemed pretty knowledgeable about everything when he sold it me - and to find that what was said was not true (based on a statement of the store manager) what does Best Buy expect of me? Another shot to see how stupid I may be? Nobody has offered not one cent for the fraud that was committed in selling me something that was worthless in the grand scheme of things. To add insult to injury. I have never been able to claim my reward points from this purchase. SMH. So now I'm dealing directly with Canon because I have limited options. But this much I do know to be fact .... you can not legally sell me something and not honor it. Not in the great State of California, anyway. And I'm not so stupid that I do not know how (best) to proceed
12-29-2020 01:20 PM
Hello, L5BSISF, and welcome to our online community!
Thanks for posting on our forum for support. It's always a great move to purchase Geek Squad Protection for an important piece of technology, but I hate to hear you've had difficulty repairing your lens under coverage. I can imagine your disappointment, and I hate to hear about your experience when trying to work with the store on this. I'd like chance to help as best as I can.
Please send me a private message including your full name, email, and phone number so I can look further into your account and plan. In addition, I'd like to see what may be going on with the points you potentially earned with this purchase, as I understand you said you haven't seen those post. You can find the blue option to message me to the right of my name below.