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Posts: 1
Registered: ‎08-03-2018

Geek Squad Complaint

We have had our repair rescheduled by Best Buy 3 times now.  Today, I took off work unpaid and waited around for 4 hours.  Best Buy didn't show up and didn't bother to notify me they weren't coming until AFTER my appointment.  I chatted with a horrible RUDE agent who basically told me too bad.  NO apology  NOTHING.  My husband was pretty much told the same thing and brushed off the phone when he called.  I have been a long time customer of Best Buy and can honestly say this is sad that your company has come to this.  I can't believe you don't have any general email or customer service agents that deal with these kind of issues.  Just tells you that this must come up frequently and best buy doesn't want to deal with them.  With all the competition out there, I don't believe you can afford to treat customers this way.  I have kept a transcript from the rude agent I chatted with today.  I can honestly promise you, after today, I will never set foot in a Best Buy store again.  I would rather pay more money somewhere else for better customer service.  You should be ashamed at how you are treating customers.  After a quick search, I realize many other people have also been treated poorly.  Good luck Best Buy!  My guess is when word gets around how you treat customers you won't be around for long.  

Posts: 1,953
Topics: 61
Kudos: 216
Solutions: 94
Registered: ‎10-19-2017

Re: Geek Squad Complaint

Hello shan12,


Welcome to the Best Buy forum and thank you for taking the time to write in and tell us about your recent experience when seeking repair service. What you describe, not receiving communication about delays and also rude service when reaching out, does not follow the normal process we expect for our repairs and interactions with valued customers. With that in mind, Best Buy tries to provide great service through every line of business, so your input regarding your experience is very much appreciated as it can be used to better our services going forward.


As to your current status, as it’s been some time since you originally wrote into our forum, I am not sure if you currently need further assistance with your repair. If so, please reach out to me here via private message to provide your full name, phone number, email address, and repair order number so I can look into your situation further. To send a private message, you should be able to select the “private message” button in my signature below.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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