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Posts: 1
Registered: ‎05-27-2019

Geek Squad Broke My Phone

[ Edited ]

Geek squad broke my phone! I went to BestBuy #483 8801 Queens Blvd on Sunday, May 26th, 2019 with Customer Service Pin of [Removed per forum guidelines]. I went with a perfectly working phone, I just wanted to replace the battery that's on 82% health because I have to go this Friday. When I picked up the phone, they made me sign paperwork to say that it's fine before we even left the store I found out that the haptic feedback was not working, the 3D touch was not working, and the phone did not respond to orientation change when I tilted the phone. They promised me a replacement unit but they canceled it without clear explanation. Now, I have no working phone with me and they said that it is my fault to have a 2 years old phone and it is ok for them to break a perfectly working phone because I wanted to replace the battery. This is not ok and I want a solution!



Posts: 1,362
Topics: 17
Kudos: 99
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Registered: ‎10-03-2017

Re: Geek Squad Broke My Phone

Hello, setyonugroho,


Ensuring our mobile devices are working as expected is an absolute must in today's day and age. And to see a device may have been damaged during a seemingly simple battery replacement came as a shock. That being said, I'd love to see what options I may have to assist you further. While I can't promise any specific outcomes, we can take a look at this and see what we can do. To do so, I simply ask that you private message us your full name, email address, phone number, and receipt details. With that in hand I should be able to research what went on and what our next steps should be. 


A PM can be sent to us by clicking on the blue banner located in my signature below.



Dave|Social Media Specialist | Best Buy® Corporate
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