05-27-2019 02:16 PM - last edited on 05-27-2019 03:24 PM by Dave-BBY
Geek squad broke my phone! I went to BestBuy #483 8801 Queens Blvd on Sunday, May 26th, 2019 with Customer Service Pin of [Removed per forum guidelines]. I went with a perfectly working phone, I just wanted to replace the battery that's on 82% health because I have to go this Friday. When I picked up the phone, they made me sign paperwork to say that it's fine before we even left the store I found out that the haptic feedback was not working, the 3D touch was not working, and the phone did not respond to orientation change when I tilted the phone. They promised me a replacement unit but they canceled it without clear explanation. Now, I have no working phone with me and they said that it is my fault to have a 2 years old phone and it is ok for them to break a perfectly working phone because I wanted to replace the battery. This is not ok and I want a solution!
05-27-2019 03:24 PM
Ensuring our mobile devices are working as expected is an absolute must in today's day and age. And to see a device may have been damaged during a seemingly simple battery replacement came as a shock. That being said, I'd love to see what options I may have to assist you further. While I can't promise any specific outcomes, we can take a look at this and see what we can do. To do so, I simply ask that you private message us your full name, email address, phone number, and receipt details. With that in hand I should be able to research what went on and what our next steps should be.
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