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Posts: 1
Registered: ‎01-09-2019

Geek Squad Appliance In Home Consult

I wish there was an easy way to schedule an in home consultation. I've tried online chat and received dead ends, I tried calling and am put on hold for over 20 minutes. As an elite member I wish there was more attention. I was told there aren't many of "us" (elite members) yet there is on customer care. 


All I'd like is a way to schedule an in home consultation for a appliance that has defects. The PAC sales rep said it should be a easy fix and we should get a new grill for our gas range. Geek Squad is always busy and the phone options don't help much. 


There isn't anywhere to mention my complaints other than this forum - 


Please advise. 



Posts: 3,031
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Solutions: 147
Registered: ‎04-18-2017

Re: Geek Squad Appliance In Home Consult

Good afternoon orte7196-


Realizing you’ve not been getting the assistance you were looking for when you’ve inquired about your appliance, but I’m wanting to see if I can help out!  Thank you for registering with the community, here on the Best Buy forums, and I’m excited to point you in the right direction!


Please send me your full name, phone number, email address, and the Store Location you spoke with.  I’m wanting to double check with their expertise to better understand the situation.  If you can elaborate on what you’re looking to have completed with your appliance I believe it would greatly help direct me to the right associate to assist!


Click the blue private message button in my signature line below to get started!

JJ|Social Media Specialist | Best Buy® Corporate
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