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Posts: 1
Registered: ‎07-27-2022

GSP In Store Credit question

Hi everyone, my Surface Pro recently had a ton of problems, dropped it off with GS today. I have GSP, the agent mentioned I will be able to choose either a replacement of the same product or in store credit. A couple questions come from this that I didn't think about until driving home:

If I choose in store credit, I assume I will get the price I paid for the surface and sales tax, but I won't get reimbursed what I paid for the protection (~$180). Is this correct?

Why would I choose a replacement model when I could use store credit to buy it and have money left over, as it is now an outdated model and cheaper than when I bought it in the first place? Sorry for the bad formatting, mobile user here. TIA

Posts: 188
Topics: 3
Kudos: 13
Solutions: 10
Registered: ‎01-17-2020

Re: GSP In Store Credit question

Hi there, das998, 


Thank you for reaching out to us here on our Forums Page regarding your Surface Pro. You are correct! At this time, can I provide you with any additional information? 


Thank you!

Duncan|Senior Social Media Specialist | Best Buy® Corporate
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