11-11-2021 01:28 PM
11-12-2021 06:20 PM
Thanks for reaching out about your Samsung fridge’s ice maker and your recent diagnostic appointment. I can totally understand where you’re coming from with this feedback and I want to ensure it gets to the right place and see what may be possible to assist going forward.
So you are aware, Best Buy does work with trusted service partners for some repairs. In my experience, service partners are usually brought in when there is either no Geek Squad agent in the area cleared for the specific type of repair and/or product, or if the area Geek Squad agent(s) are fully booked out so that customers can be assisted sooner. In this situation, it sounds like the service partner has now ordered the parts for the repair so it may still be fastest to go forward with the repair with that team. However, if you’re wanting to explore other options, I may be able to request an alternative servicer though it is likely that an alternative servicer may need to start the process over with their own assessment and parts ordering.
So that I can look into things further, I’ll need confirmation of your full name, phone number, email address, and repair order number (if available). Please be sure to send that information to me privately instead of posting it publicly to this conversation. I look forward to hearing from you!