Best Buy Repair Support

[dnvnnlsn]

I purchased a Samsung dishwasher June of 2018, it was the display model, so the salesman convinced me to get the 5 year protection plan stating that if i had and issues that best buy would replace it. 4 1/2 years and several service calls later my dishwasher is broken for the 7th or 8th time geek squd is trying to convince me that i cancelled my protection plan??? How stupid would i be to cancel a protection plan on an appliance that can't go a year breaking. i understand that they have lost money on this, but that is the gamble they take selling a protection plan

[Ravi-BBY Social Media Specialist]

Hi there, dnvnnlsn,

Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. 

I can certainly understand wanting clarification on your Geek Squad Protection Plan. I would be happy to look into this closer and assist where possible.

To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number or Customer Service PIN from your receipt. 

^Ravi

[nckhammond]

Or it was auto canceled. The geek squad plans have a dollar limit. When that amount is reached the plan is considered fulfilled and can no longer be used