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Posts: 2
Registered: ‎05-17-2021
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Frustration about open box laptop warranty

[ Edited ]

I purchased an open box macbook air on 09/02/2020 Order {removed per forum guidelines}.  I was told that open book laptops had a 1 year warranty.  The laptop started acting up about a month ago and my wife brought the laptop back to best buy / geek squad on 05/06/20 for service.  They said it was the logic board and it was under warrenty.  Today I recieved an email stating the repair will cost $853.84 (service #{removed per forum guidelines}), which is more than a new macbook!!  

New Member
Posts: 2
Registered: ‎05-17-2021

Re: Frustration about open box laptop warranty

I spoke with a few agents and the manager has changed the status of the repair from MFG Warranty to COD.  I guess my next step is to talk to the manager.  I wish they had just said:  Go to the Manufacturer.

Posts: 472
Topics: 37
Kudos: 20
Solutions: 34
Registered: ‎10-03-2017

Re: Frustration about open box laptop warranty

Hello there, mtarch2447!


Welcome to our community! Having trouble with a computer is never a very good situation to be in, so I can understand your interests in having this computer looked at and repaired! I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your service order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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