Best Buy Repair Support

[cherylsb1124]

Stay away!!!! Many many issues with this refrigerator. Freezer needed fixing due to frosting. Let’s talk about the ice maker. It needed repair about 4 times in the 4 years that we have had the fridge. Thank god we had the warranty. Of course the ice maker is broken again. We called BBY. First part was incorrect. It was reordered. We received replacement parts today and I decided to open and personally look at it. GUESS WHAT…part was used and broken. Maybe that’s why the ice maker keep having issues. They are using broken and refurbished parts. Now that the warranty will be up next week they are giving us the run around. They will not replace the fridge after multiple calls for same issue. When we purchased fridge, We were told that fridge will be replaced if same issue is reoccurring. Of course now BBY is say they will not replace. Horrible!!!! What was waste of money .FYI: I had issues with my LG washer/dryer which I got from Home Depot and was under warranty. They completely replaced both units. That’s the right thing to do!!!!!

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi cherylsb1124. Thank you for taking the time to stop by our community forums. I completely understand your frustration with the ice maker on your fridge not working. I know having a working ice maker can be a big help. I would be happy to take a look into this for you to see what options are available. 

Please send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

Sincerely,