Best Buy Repair Support

[Caestus65]

I have been trying to get our fridge repaired with geek squad coverage since April 2021. The appointments I’ve made end up with no shows multiple times until I finally got a technician to help May 7th but the problem with the ice box leaking still persisted. I tried to schedule another technician to come just to have no one show up. Again, I get a technician out finally June 8th to order parts and say he’ll show up June 21st for the repair. The parts came but he didn’t. I keep running into this issue where the technician doesn’t show. This is not right and now today July 7th the technician didn’t show up again. How can customers be treated like this multiple times when I have geek squad coverage?

[Jenni-BBY Retired: Social Media Specialist]

Hello, Caestus65!

Thank you for joining our community here on the Best Buy Forums. As a refrigerator is a constantly used appliance, I can understand wanting to have your unit up and running as it should ASAP. I am sorry to hear that your unit was not able to be repaired as expected, and I am happy to look into this further. To start, please send a private message with your full name, phone number, and email address. You should be able to do this by clicking the blue button near my signature. 

Best,