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New Member
Posts: 3
Registered: ‎02-04-2021

Formal Complaint

I put in a call on Dec 23rd 2020 reguarding my tv who was on extended warenty and was not fonctioning. I received a call from a company quickly and by the 30th of dec. They came to get my tv and told me it would take about 10 days. I agreed to let them go with the tv thining, we could do other things for 10 days. We are now Feb 4th and my tv is still not repaired and was told on Monday the 1st that it would take another 2 weeks before it gets repaired becuase the tchnicien was on vacation! We have had no tv, in the winter in quebec during a pandemic! I called the geeksquad and was told that it would be ascalated and that somoene would give me a call within 3 days...still nothing...I have talked through the chat room to someone who told me that by the end of the day yesterday or at the latest today i would here from them and that he could not do anything becuase it had been escalated.

 

I have asked to talked to managers and was told none of them were available and that they would send them an email. I am now ready to ask for damages (no tv for 5 weeks now during a pandemic and a lockdown). This is so unacceptable!! I have been a customer of best buy since it has come to canada. I have never been treated like this. This need to be taken care of and now not in another week, everyday without tv is unacceptable! We are a older retired couple so we do not have the extra money to just go buy another tv! Also we have paid for this service and should have had out tv fixed in time or replaced! I am ready to send a complaint to the better business bureau (i have lots of time).

Posts: 1,289
Topics: 59
Kudos: 238
Solutions: 51
Registered: ‎11-23-2018

Re: Formal Complaint

Hi, Diane4353, and welcome to our online community!

 

Thank you for reaching out to us on the forum for support with your TV repair. This forum is only able to assist with purchases made through our US Best Buy stores and US BestBuy.com website. Please contact Best Buy Canada through their Contact Us page.

 

I also recommend reaching out to our Best Buy Canada partners at @BestBuyCanHelp on Twitter. You can also reach out to them through private message on Facebook, through phone at (866) BEST BUY, or through means of their Geek Squad page online.

 

Hope this helps,

 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-04-2021

Re: Formal Complaint

So this is the end of the 3rd day, no phone call from geeksquad for a resolution, and no email from manager who was supose to contact me. This is just so unacteptable!

Best Buy Employee
Posts: 2,224
Registered: ‎01-09-2015

Re: Formal Complaint

You must've missed the post from the moderator right above your latest post.  You'll want to reach out to BestBuy Canada using any of the means provided as the US Best Buy team cannot assist you wth your issue.  This forum, like the rest of BestBuy.com is for the US retail operations including stores and online purchases.  BestBuy Canada is only available using BestBuy.ca.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎02-04-2021

Re: Formal Complaint

Yes i did miss the post i thin we wrote it at the same time, thank you!