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New Member
Posts: 1
Registered: ‎03-01-2019

Formal Complaint

I purchased an LG Microwave oven at the Best Buy on North Academy in Colorado Springs. I drove 25 miles from my home in the mountains. The purchase was made in November. It is now March 1st and this morning the microwave began popping, buzzing, and smoking. It has not even been 4 months. We drove back down to the store and they said since I did not spend the extra money to buy a protection plan that I would have to contact LG about the defective appliance. In a day in time when brick and morter stores are closing their doors right and left it seems that Best Buy would be happy to stand behind the products they sell and replace the defective oven without my having to spend extra money to get a quality product. Now I am left holding the bag while I wait for LG to correct this issue. If I had purchased the oven on Amazon I would have a new oven in 2 days. This is really unfortunate for Best Buy because we are in the process of remodeling our kitchen and are in the market for a new refrigerator, dishwasher, stove, and built in microwave. Because of this experience with a simple counter top microwave we will not be shopping at Best Buy again in the future. We will also be sharing this experience with our friends and family.

Valued Contributor
Posts: 1,995
Registered: ‎02-07-2011

Re: Formal Complaint

Actually Amazon's return policy is 30 days, outside of that they recommend you contact the manufacturer.
Posts: 1,501
Topics: 4
Kudos: 37
Solutions: 84
Registered: ‎10-19-2017

Re: Formal Complaint

[ Edited ]

Hey, tinamadison,


Welcome to the forums and thanks for the post! It's never a good feeling when a purchase quits working. That's especially the case when it's relatively new. I'm sorry you experienced that. 


It does sound like the store was correct in referring to the manufacturer. A purchase made in November would fall outside of the period outlined in our Returns Promise. You have my apologies for any disappointment. Let me know if you have any questions! 





Luke|Social Media Specialist | Best Buy® Corporate
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