Add Product

Search Results:

New Member
Posts: 1
Registered: ‎03-06-2019

Formal Complaint with Geek Squad - Corporate Number Request


I bought a Sony TV back in 2015 with a 5 year Geek Squad protection. My TV would get very dark and unwatchable during any HDR content (Netflix, Xbox One X, etc). I had the first diagnostic crew come out, they assessed that it was a main board issue. They ordered the board another group of techs came to install the board. They tested the content again, sure enough, poor quality again. They spoke to their "recon" team and decided to replace the T-Con board. I agreed, and they placed the order. The 3rd group of techs come out and replace the T-Con board. The issue persists with HDR content fading extensively. The techs got extremely rude and said "Oh well. Then don't watch content in HDR." then said "Well I did research and your TV has been known to have problems." I then asked where his source was from, to which he replied with "Reddit." I'm sorry but Reddit is not a valid source. He then proceeded to be very rude with me in my own house and spoke to me like I was a child. He essentially told me too bad. One more detail, I have home surveillance outside my house, I heard them cussing up a storm as they left. I am absolutely unsatisfied with the way I was disrespected by the technicians and I will like to hear from someone soon and I want my TV fixed. Thank you. 

Posts: 7,326
Topics: 161
Kudos: 252
Solutions: 326
Registered: ‎11-30-2015

Re: Formal Complaint with Geek Squad - Corporate Number Request

Hello, SebFortuna,


Welcome to the Best Buy Support Online Forum Community! We appreciate the you’ve taken to share your repair experience for your Sony television with us. I can only imagine how frustrating it may be if this is your primary TV. I’d be happy to see how we might be able to assist.


Our Geek Squad should be servicing your television in accordance to the terms you had agreed upon at the time of purchase for your Geek Squad Protection Plan. Since you’ve already had two repairs and a third sounds like it may be necessary, it possible your TV may be a lemon. However, I’d need to review your repairs in more detail to make that determination and loop in Geek Squad to make the final call. Additionally, I’ll also be documenting your feedback regarding the level of professionalism you noticed with the last team who was in your home. Can you please send us a private message with your full name, phone number, email address, and your current service appointment number? A private message can be sent to us by choosing the blue “Private Message” button in my signature. I look forward to your reply!



Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!