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Posts: 1
Registered: ‎01-07-2021

Formal Complaint about Geek Squad

In late October my pc recently failed to boot after cooling system maintenance. So my motherboard was busted and need to be replaced but since it was all Alienware, my pc needed to be salavaged and built as a new one. Though for two months it’s been nothing but back and forth back and forth one thing after another after another of buying parts being sent on wild goose chases. And as soon as I bring in a new new mother board cause they said the last one was defective. Now they’re telling me the new CPU I also brought in is gone and aren’t really taking any responsibility. They only gave me the old damaged one and I know they didn’t give me the new one back. I’m just trying to figure out what to do now that I have all my parts back. I really just want the other CPU or at least the 150 USD I spent on it.
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Registered: ‎08-21-2017

Re: Formal Complaint about Geek Squad

Hello, Elias98,


Thank you for taking the time to reach out to us here on our community forums and letting us know about your recent experience with the Geek Squad. As someone who relies on my computer, I know how important it would be to get this back up and running as quickly as possible. I would be glad to see how I may be able to assist you. 


I do have a few questions so I can continue to review this. It sounds like you have been getting assistance at your local Best Buy, is that correct? Which store location have you been working with? When was the last time you were in contact with this store?


I'd like like to document your feedback here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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