01-07-2021 04:55 PM
01-13-2021 01:03 PM
Thank you for taking the time to reach out to us here on our community forums and letting us know about your recent experience with the Geek Squad. As someone who relies on my computer, I know how important it would be to get this back up and running as quickly as possible. I would be glad to see how I may be able to assist you.
I do have a few questions so I can continue to review this. It sounds like you have been getting assistance at your local Best Buy, is that correct? Which store location have you been working with? When was the last time you were in contact with this store?
I'd like like to document your feedback here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.