Best Buy Repair Support

[sgtdon]

Once again I tried to contact Geek Squad customer service. Once again yesterday, I had the privilege of talking to 6 different customer service people that I could not or barely understand them because their accents were soo bad. I was also switched from person to person and had to call them 3+ times. I was having problem with computer connecting to internet. No one could help me even though Geek Swuad just installed a new eero 6+ system. They finally
Set up appt for that day. 12-8pm. But I did not receive a confirmation, email, or text about the appointment. So I called them back and they assured me the service tech was coming. Finally at 8pm and no service tech showed up I called again and wanted to know what was going on. They said they did not know and could set up another appointment for Feb 3rd. This is not a satisfactory conclusion to my problem. I called up a computer repair this morning who charged me $50 who had me unplug the router and plug it back in WHICH SOLVED THE DANG PROBLEM!!WHY COULD THE 6 DIFFERENT PEOPLE I TALKED TO YESTERDAY FROM GEEK SQUAD ( NOT IN THIS COUNTRY) HAVE TOLD ME TO TRY THIS. I AM SO MAD RIGHT NOW. THIS IS NOT THE FIRST TIME I HAVE HAD PROBLEMS WITH YOUR FORIEGN GEEK SQUAD SERVICE PEOPLE.

[JEzra-BBY]

Hello, sgtdon, 

Thanks, you for taking the time out of your day to contact us on our Forums. We always strive to provide the best customer service possible. I have always had quick repairs with Geek Squad and excellent service, and I would like your experience to be good as well. I know that sometimes there can be delays with repairs as has happened to me before so I can understand how you feel. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, service order number, and email address? To send me a private message simply click on the message button in my signature. 

Thanks, 

[sgtdon]

I did. I also called again to cancel appt. Got transfered to another country again. I am tired of getting the run around. I finally got through the l9cal store and got it canceled. I was also told the geek squad foreign guys had NO authority to make an appt the same day. I have been a total tech member and a loyal BB customer but it is starting to get ridiculous. I paid $50 this morning for a service from another company that took them 1 minute to fix the problem and yet I talked to 6 different members who could not tell me to reboot my eero6+ system. BB you are going down hill with the way you are doing support. And it is so hard to understand MOST of the foreign geek squad help. How about brining things back to the U.S.A. ( I have talked with "some" foreign service techs who did a good job)

[JEzra-BBY]

Thank you for that update. Sorry about your experience. I at least happy to hear that your internet was repaired. We always welcome feedback from our customers as we are always trying to improve. You can always post any ideas or concerns you may have at http://www.Bestbuy.com, at the bottom right corner and click “give feedback" and select "other" from the drop-down menu. You can copy and paste this conversation in the text box. Comments posted there do get reviewed and considered. Thank you for your time to bring this to our attention.  

Thanks,