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Posts: 1
Registered: ‎11-17-2021

Food spoilage claim not approved.

[ Edited ]

I bought a new refrigerator from best buy on 7/6/2021. The order number is: #{removed per forum guidelines}. It stopped working on 11/10/2021. My food all went bad.


I submitted food spoilage claim form last week. Today, I received email from Geek Squad Reimbursement Team with reference number: {removed per forum guidelines}.


The email stated that "No Geek Squad Protection plan was found in association with this unit in our database. Without an active GSP and a repair that took place for a “no cool” event, no food spoilage reimbursement can be provided". 


I do have GSP (see below). Geek Squad team told me no repair service is available in my area.


GSP#: {removed per forum guidelines}

Exchange Confirmation #:  {removed per forum guidelines}

Approval Reason:  No Servicer Available


Please help me get food spoilage reinbursement. I am without referigerator for a week.


Thank you so much for your understanding. Your assistacne is greatly appreciated. 



Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Food spoilage claim not approved.

Greetings, chundong!


Welcome to the Best Buy Forums!


I appreciate you taking the time to share your experience trying to get your food spoilage reimbursement handled. We have edited your post due to our Forum Guidelines. For your privacy, when sending personal information, please send it via private message. Having a Geek Squad Protection Plan to cover your purchases is supposed to make these types of situations simple, and we always expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I would just as upset if this happened to me.


Let me look into this further for you. Please, private message me with your full name, phone number, address, and e-mail address connected to your account. I appreciate you taking the time to write us about this.


To send a private message, please click the button at the bottom of my post. I look forward to hearing back from you so I can continue assisting you. Let me know if you have any other questions.


Kind regards,

Deysha|Senior Social Media Specialist | Best Buy® Corporate
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