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New Member
Posts: 2
Registered: ‎02-26-2023
Accepted Solution

Food Spoilage

Geek squad is being negligent with my food spoilage claim form.

My freezer stopped working and it took them over a month to get it fixed. They told me to submit the food reimbursement claim form as all my food got spoiled. I have already submitted this form 3 times, made numerous calls to customer service in order for reps not help me. Either they don’t have an answer or they keep transferring to different numbers. I’m tired of this company ripping me off and Providing false advertisement. They do not help nor Pay for whatever they have you covered for.
Social Media Specialist
Posts: 112
Registered: ‎10-19-2020

Re: Food Spoilage

Hey there, Maritza19, 


Thanks for reaching out via our community forums. I regret to hear that you are having issues receiving support, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
New Member
Posts: 2
Registered: ‎02-26-2023

Re: Food Spoilage

I sent a private message.
Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Food Spoilage

This topic has been moved to its own thread under the board Best Buy Repair Support for further review.