Best Buy Repair Support

[PrashP]

Hi Best Buy team,

We bought a new refrigerator and got free delivery and installation from best buy. The delivery guy came removed the old one, and did not correctly install the new one. I called immediately telling them to send the guy back and also that it will cause a lot of food to be spoiled. best buy geek squad team told me to not panic and assured me that since I have purchased geek squad, I am in good hands. They told me about food spoilage policy and asked me to fill that form and submit. It took me many hours to figure out cost of each item which got spoiled from all older receipts and calls to shops where i bnought the food from. After all of this homework, I submitted the food spoilage and it got rejected saying -

We have determined that you are not eligible for reimbursement for the following reasons: It looks as if you are claiming food spoilage occurred resulting from a delivery issue. The food spoilage claim form is for repairs done under your Geek Squad Protection for a no cool event that caused food spoilage.

Best Buy is denying this claim based on wrong reasons. Best Buy's negligence has caused me huge loss in terms of food spoilage. Your geek squad team misguided me to spend hours on finding receipts and cost of each of spoiled item all in hope that your team will take care of it. I was given next appointment days later where all I was requesting to take care of things in hand so no food spoilage will happen in first place. 

It is also impossible to reach anyone who can help in this matter. I have spend hours on chat and on geek squad call. Its like there is no one who will take care of this food spoilage issue or calls. they tell me to email - its been going on from a lomg time.

Best buy support team, please help me in this matter. 

[Scott-BBY Retired: Social Media Specialist]

Welcome to our community, PrashP,

Thank you for reaching out to us. A new fridge would be a welcome addition to any home. They can help increase storage space, as well as helping to lower your energy bill. I’m glad to hear that you were able to have the unit successfully installed, and I wish that we could’ve met under better circumstances. 

While Best Buy does offer a food spoilage claim from, it is a benefit of our Geek Squad Protection (GSP) plans, and is conditional upon the completion of a “qualified” repair. For more on this, click the link here.

That being said, I would be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.