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Posts: 1
Registered: ‎06-07-2021

Floor Damaged by installers when bring in Fridge

I had kitchen appliances delivered and installed on 5/28/2021, and I have yet to be contacted with a claim number for the massive amount of damage the delivery people did. Every time I call Best Buy support, they transfer me to a different number and it goes to a dead number. Every time. 


This is frustrating as I even asked if they were putting anything down on the floor and they simply said no, and then said no english. 


How do I get in contact with someone who will know something about my claim that was supposed to be submitted??

Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Floor Damaged by installers when bring in Fridge

Hello, ageving86!


Thanks for joining our community here on the Best Buy Forums. As we strive to provide expert service, I am sorry to hear about the damage to your floors. I can certainly understand wanting to follow up on this claim. 


To connect with an agent further around the claim, please send an email to From there, you should receive a response within about two days. 




Jenni|Social Media Specialist | Best Buy® Corporate
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