Best Buy Repair Support

[beccafinn]

Where do you go to file a complaint against the csr a the 1800 number when they put you on hold, transfer you to another dept, or hang up on you?  

I don't appreciate the tech Christopher's tone when he called to tell me he was on his way, they used to have better timing instead of saying someone will be there between 7 am and 7 pm well that doesn't help that gives you 12 hours of doing nothing.  They used to set it up between 8 and noon or 1 to 5.  

[beccafinn]

You used to be able to bank points until you were ready to use what happened to that feature?

[Caleb-BBY]

Hi beccafinn,

Thanks for reaching out to us here on the Best Buy Forums. I'm concerned to hear about this experience that you had, which I understand would be frustrating. I'd be happy to discuss this further with you and make sure this gets documented here at our corporate office. To do so, can you send me a private message that includes your full name, email address, and phone number?

Best Regards,