03-02-2019 10:53 AM
03-02-2019 04:40 PM
Good afternoon, Tstrader15,
Coming up to your final semester and not being able to complete your final assignments is certainly not the type of situation we want any customer to endure, but I'm glad to hear there has been movement with your order, in regards to your parts being ordered. I'm personally wanting to take a closer look at the order notes and the progress that has been made so far.
The Terms and Conditions of how your repair is processed can be found by clicking the link provided. I'm not sure why the Agent provided you with information, but I would like to apologize for this. Please send me your full name, phone number, email address, Store Location, and the Geek Squad Service Order number.
I'm hoping to hear back from you soon, and I truly appreciate you registering with the Best Buy forums to bring this to our attention!