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Posts: 1
Registered: ‎04-01-2021

FORMAL COMPLAINT

As a desperate measure I'm reaching out here since I can NOT get anyone to help on the phone.  I am currently on hold - my call is at 32 minutes as I'm beginning this message. 

I purchased a dishwasher, installation and warranty in June 2019.  Best Buy failed to install the dishwasher properly, which ultimately resulted in the dishwasher breaking and caused MAJOR flooding to my house - my kitchen, pantry, living room and bedroom all sustained damage.  

I called Best Buy Geek Squad and scheduled an appointment for a tech to come out on 3/24/21 and guess what?  NO SHOW.  I spent the entire day at home waiting for them with no communication stating they were not coming. 
I called back and scheduled ANOTHER appointment for today.  Guess what?  The technician they dispatched actually called me this morning, but he's in Chattanooga TN and I live in Florida - same address where the dishwasher was installed. 

I have called Geek Sqaud ALL morning with no help.  I have been transferred, put on hold, disconnected and still haven't heard from anyone.  Oh, still on hold here - 37 minutes and counting. 

Let's see where I get a quicker response.  NEVER BUY A WARRANTY FROM BEST BUY!

Posts: 83
Topics: 6
Kudos: 19
Solutions: 0
Registered: ‎08-02-2019

Re: FORMAL COMPLAINT

Welcome to our community, scoopover,

 

Thank you for reaching out to us. A dishwasher would be welcome in any home, and I can understand your desire to ensure that it can provide years of uninterrupted service. As a new parent, I also know how important it can be to adhere to a strict availability schedule. Rescheduling is never ideal, and I could see how having a service order with multiple address could lead to a miscommunication. With that being said, I would be happy to take a deeper look into the situation and go over our options.

 

To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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