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New Member
Posts: 2
Registered: ‎12-17-2020

FORMAL COMPLAINT

I ordered a fridge on 10/13. It was delivered on 10/16 and broke on 10/20. I called Best Buy and was instructed to contact LG and they would come and fix it. I did, and 2 months later it is not fixed. I then saw that  ACTUALLY within 2 weeks of the purchase date Best Buy should have been able to replace the item. The store screwed me over and knew that LG would take a while to reply and I would be out of the 2 week range. I found this out becaus the second time I called it was 15 days from date of purchase and they refused to even discuss any type of remedy or way to fix this issue with me. I was one day past the '2 weeks for return' and they sad NOTHING could be done, there was no way to help. This is terrible customer service. 

 

My fridge has been broken for over 2 months that I ordered from Best Buy and nothing has been done to remedy the situation, even after several phone calls. How will this be fixed? 

 

 

Posts: 5,831
Topics: 197
Kudos: 550
Solutions: 287
Registered: ‎08-21-2017

Re: FORMAL COMPLAINT

Good afternoon, svh,

 

Welcome to our community forums. Buying a new appliance is big deal, especially when it's something as critical as a refrigerator. I appreciate you taking the time to let us know about your experience and would be glad to provide some additional details about our Return & Exchange Promise.

 

As you mentioned, we offer a 15-day period to contact us regarding damage, defects or other issues from the day your appliance was delivered. Using the information associated with your forum profile, I see that you have been working with one of our Executive Support Specialists. Please continue to work with them towards resolution.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 209
Registered: ‎07-16-2014

Re: FORMAL COMPLAINT

@svh 

 

"How will this be fixed?"

 

I'm very sorry about the situation, but at this point, it's definitely has to be fixed by LG. Way past Best Buys return policy. 

New Member
Posts: 2
Registered: ‎12-17-2020

Re: FORMAL COMPLAINT

As I don't see a way to delete my post I would like to respond by saying that working with Best Buy has been very helpful and they have helped me resolve this issue way quicker than LG. I am very appreciative of the help they have given and definitely do recommend Best Buy to future customers! My only comment is please do your research and do not buy LG refrigerators.