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New Member
Posts: 1
Registered: ‎03-10-2019

Extended Warranty Is A Joke

So my daughter accidentally spilled milk on my brand new tv and i called to see if I could get it replaced or repaired. I was told that the warranty and the extended warranty does not cover accidental liquid damage. When you have kids or married or whatever, you'd think they would cover that. So we wasted extra money for a joke warranty. I am so disappointed in them. They are a complete joke. Do not get the warranty. I have to go buy another $400 tv that they can easily fix. The lady I was talking to had the nerve to tell to take the money out of my daughters college fund. You don't say that.
Best Buy Employee
Posts: 1,203
Registered: ‎01-09-2015

Re: Extended Warranty Is A Joke

I’m sorry your repair is outside of the scope covered in the protection you purchased. The only Geek Squad Protection plans that have Accidental Damage are denoted in the plan naming itself. If the coverage does not include ADH, it does not cover accidents. To keep it simple, ADH is typically offered on devices that are portable in nature while refrigerators, TVs and other large stationary devices do not have this extra coverage. With large televisions, the cost of parts and labor can create situations where a tv just out of manufacturer warranty is too costly to repair. This, coupled with the in home service, is the reason I choose to buy it on my TVs.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 500
Topics: 22
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Solutions: 31
Registered: ‎07-23-2018

Re: Extended Warranty Is A Joke

Hey, brookem1210! 


Thanks for joining our forums. I'm sorry to hear about your TV. I totally understand how concerning it would be to have a nonfunctional TV. 


jdogg836 was pretty much on the mark. We have a few different Geek Squad Protection (GSP) Plans. While some of them do cover accidental damage from handling, the GSP that is offered on TVs does not generally cover accidental damage. For all the details on your specific GSP, please feel free to check out the Terms & Conditions. 

Austin|Social Media Specialist | Best Buy® Corporate
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