04-20-2021 04:42 PM
04-21-2021 01:58 PM
Thanks for reaching out! I'm sorry to hear that your TV was having issues so quickly after purchasing. I can imagine that has been a frustrating experience, though I'm glad to hear that you've been approved to do an exchange.
It would be completely up to you if you'd like to repurchase the same product, or find a comparable model. Our options may vary depending on if this exchange is under Geek Squad Protection (GSP) or your manufacturer's warranty. Please send us a private message with your full name, email, and phone number and I can look into this and see what's possible.
|Meg|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!