03-05-2019 02:01 PM
Hi i have an email from Best Buy RA department to return my washer for exhange or credit; thing is i bought the washer because i needed it and it vibrated so violently that it almost walked out the door. Now Best Buy is asking me to bring the washer back to the store to return it? how am i supposed to carry the washer from my house to my Malibu and bring it back? I paid someone to deliver it to me, so I think Best Buy should pay for pick up. bring me a new one and exchange it, i need to wash my clothes and it's been a month since.
03-05-2019 02:20 PM
Thanks for reaching out on the Best Buy Forums. Welcome to our online community!
I'm sorry to hear that your washer tried to leave your home on its own. It sounds like the manufacturer is doing what they can to help you out with this. I apologize for any confusion in regards to the RA. I will do what I can to help provide some insights on this. When you say you paid someone to complete your original delivery, do you mean you paid for delivery through Best Buy when your order was originally placed, or do you mean that you privately contracted a different company to have it delivered?
03-05-2019 03:22 PM
Thank you for clarifying that. In most cases, we are only able to include pick up and haul away when processing a return or exchange if delivery was included on your original order. That is likely why you are being asked to bring it into the store to get everything processed through.
03-05-2019 04:00 PM
that's too bad; i bought a washer brand new and now i am dealing with it - to pay for another truck to return the defcetive one and pick up the exchange washer i might be better off just throwing it out at this point. i had always have good luck with BB appliances, this will be my last buy.
03-05-2019 04:16 PM
While I cannot guarantee a different outcome, I can try to connect with the leadership at your local store about this. To get started, please send a Private Message with your full name, email address, phone number, and RA number. You can find a link to send a Private Message in my signature.