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New Member
Posts: 4
Registered: ‎03-05-2019

Exchange washer

Hi i have an email from Best Buy RA department to return my washer for exhange or credit; thing is i bought the washer because i needed it and it vibrated so violently that it almost walked out the door. Now Best Buy is asking me to bring the washer back to the store to return it? how am i supposed to carry the washer from my house to my Malibu and bring it back? I paid someone to deliver it to me, so I think Best Buy should pay for pick up. bring me a new one and exchange it, i need to wash my clothes and it's been a month since.

Posts: 317
Topics: 10
Kudos: 132
Solutions: 22
Registered: ‎11-30-2015

Re: Exchange washer

Hello, Beelian!

Thanks for reaching out on the Best Buy Forums. Welcome to our online community!

I'm sorry to hear that your washer tried to leave your home on its own. It sounds like the manufacturer is doing what they can to help you out with this. I apologize for any confusion in regards to the RA. I will do what I can to help provide some insights on this. When you say you paid someone to complete your original delivery, do you mean you paid for delivery through Best Buy when your order was originally placed, or do you mean that you privately contracted a different company to have it delivered?

Thanks,

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-05-2019

Re: Exchange washer

i had to pay someone private to deliver as I am 2 hours away from the store i bought it from and bestbuy contracted delivery services was 2x what i can get through local mover.

Posts: 317
Topics: 10
Kudos: 132
Solutions: 22
Registered: ‎11-30-2015

Re: Exchange washer

Beelian,

Thank you for clarifying that. In most cases, we are only able to include pick up and haul away when processing a return or exchange if delivery was included on your original order. That is likely why you are being asked to bring it into the store to get everything processed through.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-05-2019

Re: Exchange washer

that's too bad; i bought a washer brand new and now i am dealing with it - to pay for another truck to return the defcetive one and pick up the exchange washer i might be better off just throwing it out at this point.   i had always have good luck with BB appliances, this will be my last buy.  

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Posts: 317
Topics: 10
Kudos: 132
Solutions: 22
Registered: ‎11-30-2015

Re: Exchange washer

Beelian,

While I cannot guarantee a different outcome, I can try to connect with the leadership at your local store about this. To get started, please send a Private Message with your full name, email address, phone number, and RA number. You can find a link to send a Private Message in my signature.

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!