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Posts: 5
Registered: ‎10-17-2018
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Exchange item

I bought a razer keyboard on sale for 140 I believe and also a 2year warranty and its currently not working would I be able to get it repaired then exchange it for another keyboard at the price I paid for
Posts: 5,204
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Registered: ‎12-23-2016

Re: Exchange item

Hi, Hcastaneda1,

 

Welcome back to the forums. I'm sorry to hear that your keyboard isn't working right. As someone who spends most of his day typing, I know how important a good keyboard is.

 

Did you buy a Geek Squad Protection Plan on that keyboard? if so, we should be able to fulfill that plan and swap the keyboard out in one of our stores. if you didn't, you'll want to get in touch with Razer directly at (855) 872-5233. We don't offer any repairs on keyboards through Geek Squad. 

 

If you have any questions, please let me know.

Thanks, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎10-17-2018

Re: Exchange item

Yes I did buy the protection plan, so im wondering in if after I get the replacement will I be able to exchange it for a different keyboard at the same price I paid for
Posts: 266
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Registered: ‎11-23-2018

Re: Exchange item

Hcastaneda1,

 

While you should be able to swap the keyboard for a working one under your Geek Squad Protection Plan, proceeding to exchange the working one for a different keyboard would go against our Return and Exchange Policy assuming it's outside its exchange period. 

 

I encourage you to call the Geek Squad at your local Best Buy to discuss exactly what your options are.

 

Best, 

Allison|Social Media Specialist | Best Buy® Corporate
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