Best Buy Repair Support

[orderandkhos]

I have a laptop in for repair currently and for the third time I’m being told my estimate is ready and I need to make contact with Geek Squad in order to verify it, so I call the store and tell the agent my situation and that I’m just calling to once again ok it. He said that I had already ok’d the estimate and that he would just resubmit it. I thought “cool” it must be ready to come back, go to check it again and it still says that I have an estimate to ok. So I guess my question is, did the tracking just not update (it has been a few hours) or is there a disconnect going on somewhere that I should be concerned with trying to fix so I can keep the process moving?

[AndrewB-BBY Social Media Specialist]

Hi there, orderandkhos,

Welcome to our community forum and thank you for taking the time to let us know about your laptop. As a student I know any minute without my computer is a bit stressful. I would be happy to take a closer look at this to see exactly what's going on. I'll need a few more details so I can continue to research this. Can you please send me a private message with your: 

Full name

Email address

Phone number

Service order number

To send a private message please click the button at the bottom of my post across from my name. I look forward to checking on this for you!