Best Buy Repair Support

[vivekverma]

What is the process to escalate total tech support?

Background: I bought LG Electric Range from Bestbuy in Michigan last year in October. Appliance stopped working last week. I reached out to Total Tech support and the person opened a case for me. She also confirmed that I should expect a call from BestBuy within 24 to 48 hours. Now it's 7 days, no call from best buy.

When I reached out to tech support again, new tech support person told me there is no availability for next three month. So I should reach out to LG. She had no clue of who opened the case and told me to expect a call from BB. This is so frustrating. She even doesn't have her manager available to speak with me.

In short, feel like total tech is a total waste of money and no support. Buying apppliances from Best Buy is a mistake if I have to go and talk to LG for support.

I am looking for a process to escalate this to higher management in BestBuy. Would appreciate your input on this.

Thanks,

Vivek

[MeghanM-BBY Social Media Specialist]

Hello, vivekverma,

Welcome to our Forums page. We appreciate you taking the time to reach out to us here. I know having a long wait for repair is extremely frustrating, so I can understand the disappointment here.  I can certainly check into this for you and check availability on the repair schedule in your area. Please Private Message with your name, phone number, and email to start. 

Sincerely, 

[vivekverma]

Thanks Meghan. I received a call from Best Buy and they offered to exchange the range with a new one. All good now. Thanks!

[MeghanM-BBY Social Media Specialist]

Hi, vivekverma,

Thank you for the update! I am glad someone was able to reach out to you. Please feel free to reach out again in the future! We are here to assist! 

Sincerely,

^Meghan