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Posts: 1
Registered: ‎10-14-2022

Escalate service ticket

Wow!  Im stunned at the plethra of issues with BB.  This is a TRUE sign this company has no training with cs staff.  It almost sounds like they are repeating everything you say to have a computer pull up the script for them to read from.  Everytime they say same thing over and over and over again.

 

My issue:  I want to escalate an issue for an upcoming service ticket to repair my dishwasher.  I literally had to call BB 9 times to confirm a service ticket was being initiated.  By the last call Im just so frustrated I'm praying someone, someone PLEASE have a brain and can make executive decision to add a  part number to the ticket to ensure ONE TRIP is made by A&E.

 

I had an authorized Whirlpool tech provide the part number to BestBuy (BB) on the phone while I was present on 3 different agents.  I would bet $10K A&E shows up on Wed 10/19 WITHOUT

 

 

Posts: 247
Topics: 7
Kudos: 47
Solutions: 15
Registered: ‎11-08-2021

Re: Escalate service ticket

Hello, honeybeegood2me,

 

Welcome to our forums! Getting all the parts needed for a repair is important, so I can understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

 

Regards,

Aaron G|Social Media Specialist | Best Buy® Corporate
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