07-24-2018 11:46 AM
I bought in 11/11/17 a ex9220 epson projector, i live in Brazil, it's broken, i'm in eua and in the best buy store i cant repair, or change, i dont know how can i do to solve my problem.
07-31-2018 01:31 PM
Thank you for reaching out to us on the Best Buy forum! I apologize for the delay in my reply as we’re seeing a bit more traffic than normal and haven’t been able to answer as quickly as we would like. I know how frustrating it can be if a piece of technology isn’t working the way you would like, so I’ll be happy to speak to you more about your Epson projector.
You mentioned in your post that you live in Brazil and you made this purchase in the U.S. on Nov 11, 2017. There are a couple of things to consider with that information. Given the purchase date you provided, you are well past the Return & Exchange periods outlined in the Best Buy Return & Exchange Promise. Also to note, you can see from the International Orders page on BestBuy.com, products are intended for use in the U.S. and it is assumed that they will be used in the U.S. With that in mind, it sounds like you did not purchase a Geek Squad Protection Plan (GSP) on your projector as service would typically have to be given only within the U.S.
It is likely that your best option would be to contact Epson regarding the one year manufacturer warranty for your projector. Some manufacture warranties may have limitations on warranties for products used outside of the U.S., but contacting Epson directly is highly suggested. They will be best equipped to give you information about their warranty and hopefully further assist. The link here to our Warranties & Manufacturer Contact page, contains many manufacturer phone numbers, Epson’s currently showing as 1-800-463-7766. With this being said, many manufactures require proof of purchase, such as a receipt, before they are able to assist. If you do not have your receipt, please let me know and I’ll be happy to do what I can to assist. I hope this has been helpful, but if you have any further questions, please let me know.