01-17-2019 02:25 PM
01-17-2019 03:11 PM
Thanks for reaching out on the Best Buy Forums!
I think any gamer that plays on the Xbox would think an Elite Controller is a great gift to receive on Christmas! I'm sorry to hear that your brother has been having some issues with it already. Without seeing the controller, it's hard to say if your plan would cover it or not. In most cases, if the pieces are all present and don't show signs of handling damage, such as cracks and dents, most stores would be able to help with an exchange or credit under a Geek Squad Replacement Plan.