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Posts: 1
Registered: ‎01-17-2019

Elite controller warranty

My brother got the elite xbox controller for xmas and one of the back hand panels came loose and is now off the controller. It will not snap back on, a little connector piece might be broken. So now the controller is unusable. It was $150. We did get the warranty, but am worried that the warranty wont cover that ? I am thinking they will call it physical damage which isnt covered even though the controller kind of just fell apart ? Anyone have an idea ?
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Registered: ‎11-30-2015

Re: Elite controller warranty

Welcome Csmitty435!

 

Thanks for reaching out on the Best Buy Forums!

 

I think any gamer that plays on the Xbox would think an Elite Controller is a great gift to receive on Christmas! I'm sorry to hear that your brother has been having some issues with it already. Without seeing the controller, it's hard to say if your plan would cover it or not. In most cases, if the pieces are all present and don't show signs of handling damage, such as cracks and dents, most stores would be able to help with an exchange or credit under a Geek Squad Replacement Plan.

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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